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Maintenance Survey

Maintenance Survey

1- With regard to the appearance and condition of the Property/villa, how satisfied are you with:
4
3
2
1
When you need repair or maintenance, you should be able to contact us quickly and easily.
How well are we doing on this factor?
4
3
2
1
Comments

When you call us, our office staff handles your call courteously and professionally.
How well are we doing on this factor?

4
3
2
1
Comments

When you Need Emergency service, we should respond immediately.
How well are we doing on this factor?

4
3
2
1
Comments

When you Need Routine service, we should respond in A timely matter.
How well are we doing on this factor?
4
3
2
1
Comments

Our Service personal should be competent and knowledgeable about the work they do.
How well are we doing on this factor?

4
3
2
1
Comments

Our technical personal should act in a courteous and professional manner.
How well are we doing on this factor?
4
3
2
1
Comments

When work is underway, we should communicate with you about its status and progress.
How well are we doing on this factor?

4
3
2
1
Comments

When we provide service, we should complete the work in a timely manner.
How well are we doing on this factor?

4
3
2
1
Comments

The work we do should be of high quality.
How well are we doing on this factor?

4
3
2
1
Comments

The work we do have to be safe and we should follow the Health and safety policy (HSE).
How well are we doing on this factor?

4
3
2
1
Comments

Overall level and quality of service you are receiving

4
3
2
1
Comments

3- General questions:
Would you recommend Us to a friend:
Yes Yes
No No
4- What would you suggest our maintenance Department to improve their service?

Customer Name:

Email:

Position:

Phone:

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