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Tenant Survey

Tenant Survey

Completely Satisfied
Mostly Satisfied
Partly Satisfied
Not Satisfied
No Opinion/ Not Applicable
4
3
2
1
0
1- With regard to the appearance and condition of the Property/villa, how satisfied are you with:
4
3
2
1
0
Visual appearance of the Property/villa
4
3
2
1
0
Overall condition of the Property/villa
4
3
2
1
0
Exterior signage
4
3
2
1
0
Overall condition of common areas
4
3
2
1
0
Landscaping of common areas
4
3
2
1
0
Exterior lighting of common areas
4
3
2
1
0
Cleanliness of Common areas
4
3
2
1
0
Security services for the compound
4
3
2
1
0
2- How satisfied are you with the property / leasing manager(s) with regard to:
4
3
2
1
0
Ease of contacting when questions or problems arise
4
3
2
1
0
Follow-up after problems are reported to be sure they have been resolved
4
3
2
1
0
Courtesy and respect with which you are treated
4
3
2
1
0
Ability to do what is required to keep you satisfied
4
3
2
1
0
Internal Façade(windows and glasses)
4
3
2
1
0
Frequency of contact and communications
4
3
2
1
0
Willingness to respond to your needs
4
3
2
1
0
Relationship with property / Leasing manager
4
3
2
1
0
Clarity of communication with you
4
3
2
1
0
Willingness to do what they say they will do
4
3
2
1
0
Ease of submitting Maintenance request (Fax / telephone / Email / personal )
4
3
2
1
0
Maintenance response to problem solving
4
3
2
1
0
Timeliness of Maintenance Response
4
3
2
1
0
Security personnel Performance
4
3
2
1
0
Security personnel behavior
4
3
2
1
0
Security personnel appearance
4
3
2
1
0
Overall level and quality of service you are receiving
4
3
2
1
0
3- General questions:
Would you recommend Us to a friend:
Yes Yes
No No
4- What would you suggest to our Property Management team to improve their service/ Properties?
Customer Name:

Email:

Position:

Phone:

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